FAQ
General
What is OmoBerry?
OmoBerry leverages high-quality 3D animation and music to produce diverse and inclusive content for young audiences across the globe.
Who is OmoBerry for?
OmoBerry is for the next generation of little digital learners! Our content is aimed at kids between the ages of 3-8yrs old.
Sizing
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.
How do I measure my child for accurate sizing?
Please refer to the size charts on each product page to learn about measuring your kid!
My child falls between sizes, which one should I choose?
If your child is between sizes, we recommend you size up so your child can grow into it!
Shipping, Returns & Exchanges
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
What is your return policy?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a returns window one day in the future.
How do I exchange something?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have an exchange window one day in the future.
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.